FAQ

International Shipping

At YS COLLECTION, we offer international shipping to bring our premium mobile accessories, attars, perfumes, cosmetics, and jewelry to customers worldwide. To ensure a smooth and secure process, we accept only online payments for international orders.

How It Works:

Place Your Order – Add your favorite items to the cart.
Secure Online Payment – Pay instantly using our trusted payment gateways.
Order Processing – We carefully pack and prepare your shipment.
Fast & Reliable Delivery – Your order is shipped internationally with tracking.

Important Notes:

  • Cash on Delivery (COD) is not available for international orders.
  • Payments must be completed online before order processing begins.
  • Shipping rates and delivery times vary by country.

Shop with confidence and get your favorite products delivered anywhere in the world—securely and conveniently!

Return & Refund

At YS COLLECTION, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with our return and refund policy.

Return Policy

Eligibility for Returns:

  • Items must be unused, undamaged, and in their original packaging.
  • Returns must be requested within 7 days of receiving the order.
  • Certain items, such as attars, perfumes, and cosmetics, are non-returnable due to hygiene and safety reasons.

How to Return:

  1. Contact Us at [Insert Contact Email] with your order details.
  2. Our team will guide you on the return shipping process.
  3. Once received, we will inspect the item and process your request.

Refund Policy

Refund Eligibility:

  • Refunds are issued only for defective, damaged, or incorrect items.
  • If approved, refunds will be processed within 5-7 business days to your original payment method.
  • Shipping charges are non-refundable unless the issue was caused by us.

No Refunds for:
❌ Change of mind or personal preference.
❌ Used, damaged, or altered items.
❌ International orders, unless the item is faulty.

If you have any issues with your order, feel free to reach out—we’re happy to assistd you!

📧 For Return Requests & Assistance: Please contact us with any of the available contact methods on contact us page of ours!

Money Back Warranty

At YS COLLECTION, we stand behind the quality of our mobile accessories, attars, perfumes, cosmetics, and jewelry. To ensure customer satisfaction, we offer a Money-Back Warranty under the following conditions:

Eligibility for Money-Back Warranty

✅ If you receive a damaged, defective, or incorrect item.
✅ If your order is lost in transit and not delivered.
✅ If the product does not match the description provided on our website.

How to Claim Your Money-Back Warranty

1️⃣ Contact Us at with any of available methods in our contact us page within 7 days of receiving your order.
2️⃣ Provide clear images or videos showing the issue.
3️⃣ Our team will review your request and, if approved, process your full refund within 5-7 business days.

Important Notes:

  • Returns may be required before a refund is issued.
  • Shipping charges are non-refundable, unless the issue was caused by us.
  • Damaged or Used Attars, perfumes, and cosmetics are non-refundable due to hygiene reasons.

At YS COLLECTION, your satisfaction is our priority. Shop confidently knowing your purchase is protected!